Recent Why SERVPRO Posts

SERVPRO Bedford Park/Burbank in Louisiana

9/24/2020 (Permalink)

Vast destruction from Hurricane Laura A scene from Lake Charles, Louisiana, showing some of the vast devastation Hurricane Laura brought to the area.

Towards the end of August, Hurricane Laura struck the US gulf coast, coming ashore near Lake Charles, Louisiana.  As you would expect, much damage and destruction from not only the high winds, but heavy rainfall and strong storm surge affected the area.

SERVPRO Bedford Park/Burbank is part of the SERVPRO Storm Team network, ready to go out and help those with storm damages such as this.  Not long after the storm exited the area, we got the call to go down to Louisiana, and help as many as we can.

As with Hurricane Michael (hitting the Florida panhandle in October, 2018), our franchise was one of a few chosen to go right where the action happened, this time in Lake Charles.

With two truckloads of equipment and crews, we descended into the area of destruction.  During the drive down there, inspections are scheduled so we can "hit the ground running" the very next day.

Sometimes, both crews work together to work on a commercial property, while other times smaller homes are scheduled, where the crews can work separately and complete two homes in a single day.

Our experience with these types of storms is a big plus, because homeowners have never dealt with anything close to what they have in front of them.

Here we grow again!

6/15/2020 (Permalink)

SERVPRO Bedford Park/Burbank's newest box truck You'll see this box truck in the community, en route to helping yet another customer!

Great news!  SERVPRO Bedford Park/Burbank has recently added a new truck to its fleet, so it can better serve the community! 

This box truck will be outfitted with a mounted extraction machine, powerful enough to extract water from carpets in the basement, even when the truck is parked on the street!  Its shelves will be loaded with all types of equipment, from fans and dehumidifiers to dry contents and structure inside your home or business, to machines used to remove odors and "clean" the air.  It will also carry tools for demolition, if any is needed, such as to cut and remove parts of walls or flooring.

All the trucks at SERVPRO Bedford Park/Burbank are staged, ready to go as soon as possible when disaster strikes.  These trucks, and crews, are ready to roll, available 24/7/365, so if something happens and you need a disaster cleaned up immediately, a call to 708-430-3600 will get the ball rolling.  You don't have to wait until 8:00 the next weekday morning to call.

Being able to assist the community with cleanup concerns quickly and efficiently is what SERVPRO Bedford Park/Burbank is all about.  So, don't delay.  Call today!

We are the cleaning experts

3/17/2020 (Permalink)

A bottle of an antimicrobial cleaner This is a hospital-grade antimicrobial cleaner, and safe for the environment.

SERVPRO Bedford Park/Burbank is here to help during this time of need!

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Bedford Park/Burbank at 708-430-3600.


Supporting your local community

1/15/2020 (Permalink)

Large group of people attending a grand opening Supporting new businesses at grand openings are just part of what we do to help the community.

SERVPRO Bedford Park/Burbank is a local business, located in Bridgeview.  We hire local people to work here.  And we do what we can do to help support the local community.

When we look at this locale, we see people who are in need; homeowners and businesses that have suffered some sort of loss and could use our expertise.  We don't look at these people as merely numbers or dollar signs, but as individuals who require our help to return their lives and homes back to normal.

Also, we see the community as a whole.  Groups, like churches and civic organizations, who are trying to help grow the area in which they live in.  We try and support them as much as possible.  That's why we are part of TWO Chambers of Commerce: The Bedford Park/Clearing Industrial Organization, and the Bridgeview Chamber.  Both these groups have service projects that help aid the local community to grow and prosper.

But there's more.  We also support local youth programs in the schools, such as Career Day for School District #111, St Baldrick's Foundation to find a cure for childhood cancer, and many, many more.

So, if you are looking for a company that cares about your community, then look no further than SERVPRO Bedford Park/Burbank! 

SERVPRO Bedford Park/Burbank available 24/7/365

12/23/2019 (Permalink)

A picture of a 24 hour clock face After hours, weekend, holidays, or just before the big game, SERVPRO Bedford Park/Burbank is ready for your call!

Disasters don't adhere to a Monday through Friday, 8:00 - 5:00 schedule.  Fires or water damages can happen at any time or any day; weekends, evenings, or holidays.  Perhaps the damage was caused by you hurrying to get things done before a deadline, or your attention was diverted elsewhere.  Or perhaps it was just meant to be.

Either way, SERVPRO Bedford Park/Burbank is ready to take your call and ready to help you get back to normal.

You came home from working a couple hours of overtime, only to find that a pipe behind a wall is leaking badly, and you have a couple of inches of water in your lower level.  The last thing you want is to call a restoration company to help extract the water and dry the structure and contents, only to hear a recording saying that they won't be available until Tuesday next week due to the holiday.

By calling 708-430-3600, you'll talk to a live person.  That person will ask a few general questions to help understand what happened and what needs to be done.  In emergency situations, a manager is contacted and that manager will contact you ASAP and set up an inspection to determine how much crew/equipment will be needed.  Plans will then be discussed with you, with possible options.

There have been cases where we have completed the work BEFORE the other company would have even listened to the initial phone call!

Plug the number into your phone right now: 708-430-3600.

SERVPRO Bedford Park/Burbank again helps the community

12/11/2019 (Permalink)

Bridgeview Chamber President and SERVPRO CSR pose in a van with donations. SERVPRO Bedford Park/Burbank CSR Rick Gauger and Bridgeview Chamber President Vic Portillo take a break from unloading another van load of donations.

We're getting close to the time of year where we all make "new Years' Resolutions", where we plan to get healthier, contribute more, and generally be a better person.  And in many cases, it's a good intention that doesn't always come to fruition.

Here at SERVPRO Bedford Park/Burbank, we aim to help the community every day, whether it's helping a homeowner with a water or fire loss, working with the local chambers in collecting donations that will aid a segment of the area, or donating time and efforts to help out a local cause.

Recently, SERVPRO CSR Rick Gauger (also a Vice President of the Bridgeview Chamber) helped collect donations for the Chamber's annual Food & Toy Drive.  Several van loads of non-perishable food and unwrapped toys were collected and distributed to local churches, missions, and other sites to then in turn be dispersed to the needy.  It's Rick's third year performing such a feat, and each year it gets better and better.

If you are looking for a company that constantly give back to the community, then look no further than SERVPRO Bedford Park/Burbank.  Available 24/7/365 simply by calling 708-430-3600.

Commercial damage? We can handle it!

10/16/2019 (Permalink)

SERVPRO vehicles parked outside of large commercial properties Large or small, we have the resources to handle it all!

Are you a Property Manager or Facilities Director at a commercial property?  And, did you suffer a water loss, fire and smoke damage, or any other situation where clean up is necessary and too large for your current staff?  If so, give us a call!

At SERVPRO Bedford Park/Burbank, we have the resources and equipment to not only stabilize the situation, but also get your operation back to normal ASAP.  We understand that any commercial property that is closed for even a minute ceases to be profitable.

Whether your business is a retail shop, a large warehouse, a small mom-and-pop store, a hotel, or in the service industry, we know that any interruption in the daily flow can be harmful to the bottom line.

Also, we are available 24/7/365, so no matter when disaster strikes, we're as close as your phone.  And, when you call, you'll never get a machine; a live person will be on the line, and will ask a few questions to help streamline the initial process and get the crew(s) ready.

So, Facilities Director or Property Manager, put our number into your mobile device now: 708-430-3600.

Important numbers

8/13/2019 (Permalink)

Numbers are everywhere.  When we are born, there are many numbers: He was born on 12/6/1961 at 7:11 am, weighed 4 pounds 11 ounces (OK, that was all me) and then are given a number that we will have the rest of our lives; a Social Security number.

We get driver license numbers when we are old enough to drive.  We get security codes to get into our garages at home, through doors at work, or to get into our locked phones.  Addresses have numbers, we have phone numbers.  Ask someone how old they are, they give you a number (not always a true one, I found out).  The weatherman on TV tells you how hot or cold it will be tomorrow by giving you numbers.

It’s easy to get confused by all the numbers floating around.  But, when the chips are down, there’s two numbers of which you should be aware:  708-430-3600.  That’s our office number.  24/7/365.  That’s when you can reach us.

Because disasters don’t follow at 9:00-5:00, Monday through Friday schedule, you should be aware that some restoration companies aren’t always available.  You may call, but you’ll get an answering machine.

When you call SERVPRO Bedford Park/Burbank, you’ll ALWAYS get a live person.  That person will ask some pertinent questions, so we can narrow our focus and get right to the heart of the matter.  In many cases, time is of the essence. 

So, if you suffered a water damage from the last storm, smoke damage from tonight’s failed cooking attempt, or mold in an attic or crawl space, remember the number: 708-430-3600.

Shortcuts versus proper protocols

7/17/2019 (Permalink)

NOT the proper way to do a packout.

Shortcuts.  They may appear to be the easy solution at first.  But, upon reflection, what seemed like the easy way wasn’t so easy after all.  Sometimes, protocols must be followed, not only because it’s the only way to completely finish the job, but keeps those involved safe during and after the process.

Take for example the woman in Dixon, IL, who was arrested for carpooling with her kids, kind of.  She bought them an inflatable pool at the local store, took it to a friend’s house to use their compressor to blow it up, then found it wouldn’t fit inside her car.  So, she put the pool on top of the car, but she had no straps to tie it down, so she put the kids in the pool on top of the car and tried to drive home.

A man in Ottawa, Canada didn’t have a booster seat for his 18 month old daughter when he went to the liquor store, so he used a case of beer as a booster seat.  The cops issued the man a ticket for an improper booster seat.

Here at SERVPRO, we understand that protocols are set for a reason; they get the job done while keeping those working on the job, and those who will inhabit the home afterwards, safe from harm.  Shortcuts are tempting, but we know the consequences could be costly.

Trust the team that is on the preferred vendor lists for many insurance companies: SERVPRO.

A Midway hotel has a pipe break

1/23/2019 (Permalink)

SERVPRO quickly on the scene of a hotel pipe break.

During a recent cold snap, SERVPRO Bedford Park/Burbank received a call from one of the hotels near Midway Airport due to a burst pipe in a ceiling, causing water damages in several rooms.  We received the call because this hotel had the foresight to prepare an ERP, or Emergency Ready Profile, this past autumn.

SERVPRO Bedford Park/Burbank had a crew on site in about an hour, extracting water, moving wet furniture, etc.  We understand that it’s imperative for a business like this to be fully operational as quickly as possible; areas and rooms closed do not make money.

Hotel management prioritized the areas that needed to be available first, and we made every effort to accommodate these wishes.  Keeping the client in the loop and happy are goals we strive for with each and every job.

If you suffer some sort of damage: water damage, soot or smoke damage, mold, or anything else that needs to be cleaned up, call the experts at SERVPRO Bedford Park/Burbank, who will put your best interests in mind when planning and executing the restoration process.

Call us 24/7/365 at 708-430-3600.  SERVPRO Bedford Park/Burbank – your LOCAL source for damage restoration!

Moisture found under tiles

1/4/2019 (Permalink)

Checking for, and finding, moisture where the homeowner was sure there wasn't.

A homeowner had a slow refrigerator leak that went undiscovered for quite some time.  He shut the water off, moved the fridge, and mopped up the water sitting on his tile floor.  But, he was concerned about moisture inside the walls, so he called SERVPRO Bedford Park/Burbank.

The homeowner's concerns proved true; there was water inside the walls.  But, he was amazed to find that we discovered moisture under his tile floor as well.  He was also surprised to find out that the water migrated through the wall into a closet on the other side.  Left to dry on its own, mold growth was a definite possibility in this case.

Checking for water migration is just one of the protocols that SERVPRO Bedford Park/Burbank knows to do on all water damages.  It only takes a few moments to rule in or rule out certain areas, when using the proper inspection tools.

If your home or business has suffered from a water loss, be it large or small, call the experts at SERVPRO Bedford Park/Burbank.  Call 708-430-3600 and you will talk to a live person 24/7/365.  Peace of mind is simply a phone call away!

SERVPRO uses the proper tools and equipment

12/31/2018 (Permalink)

It can be unwise and unsafe to rig up solutions yourself. Call the experts!

You wouldn’t use a hand grenade to kill a mosquito, would you?  Sure, it may be fun, but I think you’d do more damage than what it’s worth.  How about using a water pistol to put out a house fire?  Of course not!

So, if you have suffered a water damage to your home, then why would you use some rigged up solution to just “get by”?  SERVPRO Bedford Park/Burbank has all the proper tools and equipment, each one SPECIFICALLY DESIGNED to properly mitigate your water damage.

No more ruining bath towels trying to mop up sewage water.  Forget using box fans to try and dry saturated drywall or carpets.  The only tool you need is your phone; pick it up and dial: 708-430-3600.

Here at SERVPRO, no matter what time of day you call or even what day of the week, you’ll talk to a live person, never an answering machine.  We’ll get the necessary information needed to begin the mitigation process, such as:

  • Where did the water originate from?
  • When did you discover the damage?
  • What rooms were affected?
  • What structure or contents were affected?

Once onsite, we will stabilize the situation, then begin to make your water damage “Like it never even happened.”

SERVPRO Bedford Park/Burbank helping the community

11/30/2018 (Permalink)

Bob Wehn Sr delivering a check to Burbank Fire Chief David Gilgenberg, after a recent fundraiser.

Making the community better.  That is SERVPRO Bedford Park / Burbank's mission. 

Whether it's ringing the bell for Salvation Army during the holiday season, or helping the Bridgeview Chamber in collecting food and toy donations for their annual Food & Toy Drive, or working with homeowners who have suffered water or smoke damage, we are here to grant aid as best as we can to as many as we can.

Local schools are another facet that SERVPRO Bedford Park / Burbank supports.  We performed a free ERP, or Emergency Ready Profile, evaluation to each of the Burbank schools in District #111.  We are a part of their Career Day, with marketing rep Rick Gauger as a speaker to the kids.  We also support St. Baldricks fundraiser each year.  We attended the Argo High School Higher Education Foundation's casino night at Toyota Park.

SERVPRO Bedford Park / Burbank is now involved in two local chambers; we have a director on the Bridgeview Chamber, and is also a member of the Bedford Park Clearing Industrial Association.

Each year, we host Continuing Education classes for the insurance industry, granting them free courses to help them retain their licenses.

If you want a company that believes in YOUR community, then SERVPRO Bedford Park / Burbank is the right choice!

Discovered water in your Chicago home?

11/23/2018 (Permalink)

You've worked hard to obtain these possessions, let us work hard to save them!

It's taken years to get the basement looking like you have always wanted.  Drywall has been put up.  Carpet on the floors.  Pictures on the walls.  An entertainment center with a large screen TV to relax and get away from it all.

And then you came downstairs, and found that the carpet's wet.  And not only by the steps, but just about everywhere.  Where did this water come from?  Is it still getting into the basement?  What can I do?

Call the experts at SERVPRO Bedford Park / Burbank!  We have the equipment necessary to find exactly where the water migrated, check any walls and/or ceilings to see if they have been affected, and take precautions that furniture is protected from any further damages.

Once we know what all has been affected, a plan is instituted to begin the drying process.  We need to dry the area(s) as quickly and efficiently as possible, to inhibit mold growth.

We work with most insurance companies, so the drying process meets their standards as well.

So, whether the water came in from the outside or from a source from inside your home, we are ready to put your life back together again.

Call us today!  708-430-3600.

We can handle any job size!

11/16/2018 (Permalink)

Whether your home suffered a cracked water line that leads to your refrigerator, or was impacted by a hurricane (like the home shown below, from Hurricane Michael), or anything in between, SERVPRO Bedford Park / Burbank has the resources to handle it!

Of course, any disaster that befalls your home we can handle, be it fire, smoke, water, or mold.  But, if needed, such as in the case of a large commercial property loss where the business needs to be up and running as soon as possible, we can call our network of SERVPRO professionals so that the job can be done right and as quick as possible.

The SERVPRO network is far reaching; that's why we are down in the panhandle of Florida helping out the local SERVPRO franchises there get homes, businesses, and lives back together again after the devastation of Hurricane Michael literally tearing apart the entire region.

If your home or business suffered any type of damage, call the experts at SERVPRO Bedford Park / Burbank at 708-430-3600 today.  Then, you can relax, knowing the industry leader in restoration and remediation is on the case.

SERVPRO.  As close as your phone, and available 24/7/365.